In Collaboration, we are thrilled to support a top Outsourcing/BPO company in recruiting a Dutch-speaking Customer Support Representative for their Barcelona office. If you have a passion for helping others, a knack for problem-solving, and are ready to be part of a vibrant team in sunny Barcelona, this role could be a perfect match Position : Customer Support Representative Location : Barcelona, Spain Employment Type : Full-time Work Model : On-site What You'll Do: Customer Assistance : Efficiently handle incoming inquiries via phone, email, and chat, addressing customer needs and ensuring their satisfaction. Record Track : Document all call details in the call management system, delivering timely responses and resolutions in line with SLAs. Product Knowledge : Stay informed about services and products, particularly those tailored to specific customer needs. Escalate Collaborate : Identify potential service issues and escalate to senior team members, while actively collaborating with colleagues on projects. Maintain Service Standards : Adhere to all project processes and SLAs, providing coverage for teammates as needed. Team Engagement : Join regular team meetings, manage administrative responsibilities, and support the team's overall performance. Continuous Improvement : Engage in additional tasks as assigned, always aiming to enhance service quality and customer satisfaction. What You Bring: Language Proficiency : Native or fluent Dutch, with English proficiency at a B2 level or higher. Customer Service Experience : At least one year in a customer service role, preferably with a technical support background. Technical Knowledge : Familiarity with signal path connectivity, wireless networking, and AV products. Problem-Solving Skills : Strong listening skills and an ability to understand and resolve customer needs efficiently. Ownership Accountability : Capability to take full ownership of calls, resolving or escalating them as needed. Why Join Us: Competitive Package : Excellent remuneration based on experience, skills, and performance. Work-Life Balance : Enjoy a consistent Monday-to-Friday schedule, 09:00 AM to 06:00 PM. Paid Time Off : 23 working days of annual leave to recharge and explore. Supportive Environment : Join a creative, friendly team with a positive atmosphere. Career Development : Access guidance, tools, and resources to help you grow professionally. Step into a role where you can make a meaningful impact, learn, and thrive in the heart of Barcelona CustomerSupport DutchSpeaking Barcelona