Customer Support Representative German Market

Customer Support Representative German Market Would you like to be a part of a company that is involved in making the world evolve towards energy management in a more efficient, safe and sustainable way? Do you think its time to take on a challenge in a company with a presence in more than 175 different countries and be able to take the leap you need? Is your professional career focused on the Customer Service Department and do you have a native level of German and an advanced level of English? Do you see yourself working in a work environment where cooperation between colleagues predominates, teamwork is essential, and multiculturalism is a way of enrichment? If you are interested in the offer and want to know more, do not hesitateWe are looking for you!What tasks will you perform?- Daily qualification of leads acquired by conducting desk research using multiple internal and external sources and proactive telemarketing activities.- LiveChat management.- Routing of leads and technical inquires to responsible functions and/or partners.- Providing marketing materials and product documentation to leads upon request.- Ensuring timely management of leads by sales colleagues and channel partners through proactive reminders and proper follow-up cadence.- Providing regular feedbacks on the lead quality to campaign manager/marketing communication people and sales teams.- Track lead management results and report to the business. What are we looking for?- That you have training in marketing/communication/business/technical.- Previous experience in the field is a plus.- Native speaker of German.- Apart from the other languages required, English is always essential since communication with managers and colleagues will be in this language.- That you have strong communication skills, a vocation for customer service, effective time management and the ability to learn.- That you have availability to travel every day to LHospitalet de Llobregat.
#J-18808-Ljbffr