Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
The RoleAs a Customer Support Agent/Representative, you will primarily take inbound calls and emails, and live chat with customers.
Your daily work will include tasks such as:
Handling all calls in a responsive and dedicated manner.Providing prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.Ensuring call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction.Achieving call center metrics as defined by our client, KPIs, and SLAs.Recognizing and adjusting support approaches to accommodate all levels of customer's experience and needs.Educating customers on support options and the steps being taken to resolve the issue.Communicating positively with team members, customers, and other partners.Escalating issues to the appropriate department according to Client's Procedures.Managing the customer experience, educating and upselling customers on products and services.Working in a team-oriented environment to achieve common goals.Ideal ProfileYou speak French at a native level and are fluent in English (B2).
Experience in customer care is a plus.
You have a good understanding and level of computer handling skills, excellent problem-solving skills with the capability of research and identification of the right information, and strong communication and negotiation skills.
You are service-oriented, professional, and thorough.
What's on Offer?Performance bonuses, paid training and education, relocation package (flight ticket and one month accommodation), gym membership, potentially Spanish lessons, development opportunities (get promoted within the company), public health insurance, and regular company activities.
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