col-wideJob Description:
**The Role**:
**Responsibilities**:
- Collaborate with Morningstar's data operations, development, sales, and product teams to resolve client issues in a timely manner and actively support institutional/advisory clients.
- Proactively suggest product enhancements to the products team based on your daily interaction with clients.
- Become a product specialist in all areas of our products and provide expertise on Morningstar methodologies, functionality, and product features.
- Provide quality assurance on all new features and changes prior to their release.
- Identify how Morningstar's clients use our products
- Think about ways of constantly engaging our clients
- Research Morningstar's competitive landscape.
- Effectively document client feedback and activity
- Contribute to product research, service-improvement initiatives, and other projects as needed.
**Requirements**:
- Fluency in English and French; knowledge of additional European languages a distinct advantage
- Excellent written and oral communication, with excellent interpersonal skills.
- Strong problem solving and analytical skills with high attention to detail, and excellent time management
- Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
- Sound client service skills with a proactive approach and to take ownership of issues as they arise.
- An interest in the investment industry and capital markets knowledge.
- Bachelor's degree or equivalent required.
Morningstar is an equal opportunity employer.
302_MstarEurServSL Morningstar Europe Services, S.L. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. We've found that we're at our best when we're purposely together on a regular basis, at least three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.