Customer Support Open Application - Swedish/Norwegian Speakers

Here at GIG, we are constantly looking for talent to join our CS & KYC team.
Are you new to the iGaming business, or are you looking for new challenges in your career?
Send us an open application for a chance to an interview and a priority in the recruitment process when a new role opens in our department.
You'd be really excited to: Put the customer first, ensuring customer satisfaction with your quick help, knowledge, and soft skills.
Maintain quality control for Customer Due Diligence (CDD) documentation (Ex: ID, Proof of Address, Bank Statements, etc.).
Manage daily tasks and priorities, including dealing with live chats and emails, monitoring progress, and ensuring KPIs and SLAs are met.
Work in a fast-paced B2B focused environment, with opportunities to upskill in the KYC and Payments area, alongside our customer service tasks.
You're really awesome at: Collaborating to solidify our team spirit and communicate clearly with stakeholders across the business, pushing each other forward in challenges.
Keeping yourself motivated with a purpose and a hunger to learn and develop.
Communicating both written and verbally in Swedish/Norwegian and English.
You're also good at: Problem solving.
Having an eye for details.
Being flexible – as you will be required to work 3 different shifts (morning, evening, and night).
Working independently.
Benefits: Great career development opportunities.
Hybrid working model.
International Health Insurance.
Health and Wellbeing Package (350 EUR per year).
Birthday Day Off.
Me Time - 1 day off per year.
Free lunches in the office.
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