As a customer support representative, you will be responsible for assisting and guiding customers with all the required knowledge.
Detailed Duties and ResponsibilitiesBuild and maintain rapport with customers, prospects, colleagues, and clients.Create a positive dialogue and interaction with dealers and consumers.Attend training and briefing sessions as necessary to gain expertise and understanding of client and contact center requirements.Respond to customer's queries and complaints in a timely and efficient manner, with empathy.Meet personal and quality compliance standards & individual performance targets in line with requirements, contributing to the teams/personnel target/SLAs.Assist and guide customers with all required knowledge.Have an understanding of client activity, campaign, and product information.Targeted QualificationsExcellent written and verbal communication skills.Good written and verbal communication skills in B2 level or higher.Time management skills to ensure service coverage.Excellent customer service skills (and experience).Min. 6 months experience in Customer service roles will be considered as an advantage.Ability to work independently, while being a team player at the same time.Computer literate with sound knowledge of Microsoft Office package.High sense of professionalism.A resourceful and stress-resilient personality that can adapt and remain calm in all situations.Excellent communication skills with the ability to build rapport.Interpersonal SkillsCommunicative, speak and/or write well and get your ideas across to others easily.Interpreter, look at things and make sense of them, figure what is needed and how to fulfil it.Confident, pleasant, energetic, helpful, trustworthy.Efficient.Organized & punctual, put things in order so that they run smoothly and are always on time.Flexible, can carry different responsibilities, sometimes with very little advanced notice.Listen, pay attention to what others are saying, without daydreaming or judging them.Precise, make sure that things are done accurately, correctly and exactly.Willingness to acquire new knowledge.Service customers, be friendly, patient, and polite with customers and try your best to service their needs/wants.Offer & BenefitsThe package offered:Training: Need to be available to work full-time during your training period which is a length of 2 weeks, Monday to Friday.Working From Home - Spain.Employment contract.An interesting and dynamic work environment in a multinational company.How To ApplyIf you are interested in the job and you meet the above criteria you need to:
Please take into consideration that due to the large volume of applicants, we will only contact the shortlisted ones.
"I hereby consent to the processing of my personal data for the purpose of current and future recruitment processes through "Spot On Sp. z o.O." and its clients and partners, pursuant to the Act of 29 August 1997 on the protection of personal data (Journal of Laws of 2002, No. 101, item 926, as amended)."
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