Customer Support (French) (E103)

We are working with a leading BPO/outsourcing company who is seeking to hire Customer Support (French) to join their team in Barcelona.
Position: Customer Support (French)
Location: Barcelona, or anywhere near it
Work model: hybrid (3-4 days a week office work)
Contract: temporary (3 months / 4 months / 7 months)
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIESUnderstand and respond to client's requests (by email and chat)Analyse the client's situation to reply to them quickly and efficientlyIdentify technical incidents, apprehend them, and provide an appropriate solutionOffer adequate solutions with a positive approachOrganise product returns and follow up on exchanges and repairs.REQUIREMENTS:A fluent level of French (spoken and written).Fluent level of EnglishYou are very well organized and have excellent interpersonal skillsYou can put yourself in our customers' shoes, analyze their problems and offer them individual solutionsWithin our dynamic, motivated, and multicultural team, you will reply to the demands of our customers for all the products in the Netatmo rangeYou know how to work within a team, you are easygoingYou adjust quickly to new environments, and you can follow procedures and deal with deadlinesWorking days/Hours: Monday to Friday from 9:00 am to 6:00 pm.
BENEFITS:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organizationOption to sign-up for Discounted Private Health InsurancePerformance Bonus + End of Contract BonusAnd many others!
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