In collaboration we are working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese-speaking Customer Support Agent for their Limassol office.Location: Remote (EMEA)Employment type: Full-timeRemuneration: Service agreementDUTIES AND RESPONSIBILITIES:Graduated with a College / University degree.Qualifications in economics / finance or any related field is a plus.Excellent command of the English and Japanese languages, both verbal and written (C1).Relevant experience background in the forex industry would be considered as an advantage.Flexible to work on a weekly rotating shift 24 / 7 (morning / afternoon / night).Excellent communication and interpersonal skills.Computer literate with strong experience using MS Office applications, trading platforms, CRM Systems, Chat, and email systems to monitor performance.Works independently and as a part of a team with a willingness to ensure results are achieved.Ability to work under pressure and meet deadlines.Ability to work effectively in an office-based environment.REQUIREMENTS:Assists customers to open trading accounts.Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments.Handles welcome calls / call-back requests.Maintains contact with existing clients to ensure high levels of client satisfaction.Provides general information regarding platforms and services offered.Handling of back-office queries.Supporting clients with technical and troubleshooting issues.Dealing with customer complaints promptly and effectively.Providing support and troubleshooting on Meta Trader platforms.Liaising with all departments to resolve issues.BENEFITS:Remuneration according to qualifications and experience.13th Salary.Medical Insurance Scheme.Provident Fund.Working Permit arrangements for the employee.Company's Group Discount Scheme.Free Parking.Inhouse fitness room with classes.Modern working space at a central and convenient location of Limassol close to the highway.Friendly multinational environment.Opportunities for professional learning and growth.
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