Customer Support Agent With English (Nordic Market)

Who we are

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs ofourdiverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!

Tasks
What will you be doing?

Providing an outstanding customer experience through every customer interaction

Handling telephone, email, and social media queries (where needed) and ensuring that all customer & client needs are met in a timely and professional manner

Dealing with queries regarding multiple brands and products (across several industries)

Constantly improving brand and product knowledge to deliver the highest quality of information to our customers

Embracing our company values and acting as a brand ambassador

Requirements
What skills & experience you'll bring to us?

A fluent level of Nordic language with exceptional grammar and spelling skills

A high level of English (Both written and spoken)

A genuine passion for delivering outstanding customer service

Previous experience in a customer-facing role or a call centre environment would be a plus

Flexibility, adaptability, and ability to multi-task

Confidence and an enthusiastic telephone manner

Ability to deal with sensitive calls with empathy

Strong administrative skills with a keen eye for detail

A professional outlook and proactive approach to problem-solving

Strong team spirit and a "can do" attitude

Benefits
What do we offer?

Start date: different start dates

Contract:Temporary (1-month probation period)

Full or Part time (39 or 20 hours/week)

Salary: competitive

Paid bank holidays + 1 extra day in lieu

Hybrid Office work model:

Training: Fully paid

Office location: Barcelona (La Sagrera)

Other Benefits:

Best-in-class people engagement activities and programs

Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

Employee Assistance Program - Free, confidential, and impartial guidance and support

Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation

Option to sign-up for Discounted Private Health Insurance

Referral Program – Bring a friend and get a referral bonus

Access to LinkedIn specialised training & courses

Ready to Make a Difference?

Showcase your talent: Share your CV highlighting achievements and responsibilities.

Be you: No need for photos, age, marital status, or gender.

Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!

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