In Collaboration, we are excited to partner with a leading investment firm in the search for a passionate Arabic-speaking Customer Support Agent to join their dynamic team in Limassol, Cyprus!
If you thrive in a fast-paced environment and are committed to delivering exceptional customer experiences, we want to hear from you!
Position : Customer Support Agent Location : Limassol, Cyprus Work Model : Hybrid Salary : Competitive Base Salary What You'll Do: Customer Engagement : Manage company chats, emails, and calls, providing top-notch support to our clients and leads.
Needs Assessment : Identify and assess customer needs to ensure satisfaction and effectively address their inquiries.
Multi-Channel Support : Handle inquiries from new leads and existing clients through phone calls, chat, emails, and the client portal, ensuring timely and helpful responses.
CRM Management : Keep detailed records of all communications and actions taken in our CRM system for accurate tracking and follow-up.
Collaborative Problem Solving : Interact with other departments to resolve inquiries that require further investigation, sending tasks as necessary.
Follow-Up Excellence : Proactively follow up with clients and schedule callbacks to guarantee optimal results and satisfaction.
Team Player : Work independently and collaboratively, adhering to standard processes and procedures to maintain high service levels.
What You Bring: Customer Support Experience : Proven experience in customer support, with a passion for helping others.
Industry Knowledge : Background in Forex or the financial markets is a plus, enhancing your ability to assist clients effectively.
Language Proficiency : Native fluency in Arabic and at least B2-level proficiency in English, both verbal and written, allowing you to communicate clearly and effectively.
Tech Savvy : Proficiency in Microsoft Office applications, including Word, Excel, and Outlook, to manage communication and documentation.
Communication Skills : Strong phone contact handling skills with active listening abilities to truly understand customer needs.
Resilience : Ability to work under pressure and meet deadlines while maintaining a positive attitude.
Flexible Schedule : Willingness to work on weekly rotating shifts (morning, afternoon, night) to accommodate business needs.
Why You'll Love This Role: Competitive Compensation : Remuneration commensurate with your qualifications and experience, along with a 13th salary.
Health Wellness : Comprehensive medical insurance scheme and access to a provident fund for your peace of mind.
Perks Discounts : Enjoy the company's group discount scheme and free parking for your convenience.
Fitness Facilities : Stay active in our in-house fitness room, complete with classes to support your wellness goals.
Modern Workspace : Work in a contemporary environment located centrally in Limassol, with easy access to the highway.
Multicultural Team : Join a friendly, multinational environment that values diversity and fosters professional growth opportunities.
Embark on a rewarding career journey with us and be part of a team that is committed to excellence in customer support!
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