Who We AreCPM International is a global leader in customer service, sales, and technical support solutions.
With a presence in over 30 countries, we provide multilingual support tailored to diverse markets.
We celebrate diversity and foster an inclusive workplace where you can be your authentic self.
Our ClientIs a global leader in hygiene, health, and nutrition, creating trusted and beloved brands for generations.
Driven by a mission to protect, heal, and nurture, they strive for a cleaner, healthier world.
As a Customer Support Agent, you will handle customer inquiries across various channels, including phone, email, chat, and social media, with a strong focus on first-contact resolution to provide exceptional customer experiences.
What's Your Mission?Customer Advocate: Act as a passionate advocate for our customers, ensuring their needs and concerns are addressed effectively and efficiently.Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels, including phone, email, chat, and social media.Problem Solver: Analyse customer issues, identify root causes, and proactively offer personalized solutions.Brand Ambassador: Authentically represent the brand and its values in every interaction, fostering positive customer relationships.RequirementsYour Experience, Our FutureExcellent Communication: Fluent in French with exceptional grammar and spelling.Strong English Proficiency: Fluency in both written and spoken English.Customer-Centric Approach: A genuine passion for delivering outstanding customer service, with the ability to handle sensitive calls with empathy and understanding.Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.BenefitsYour Benefits PackageStart Date: 17th of JanuaryContract: Sick Leave Substitution (1-month)Position: Customer Support AgentHours: 39h/weekWork Schedule: Monday to Friday from 9:00am to 6:00pmSalary: €17,537.76 per yearHolidays: Paid Bank Holidays + 1 Extra Day in LieuWork Model: Hybrid (4 days per month at the office)Training: 2 weeks office basedOffice Location: Barcelona (La Sagrera)Additional Perks:Career Growth: Ongoing training and development.Well-being Support: Confidential counselling and resources.Perks & Discounts: Exclusive offers and rewards.Health Benefits: Discounted health insurance.Skill Development: LinkedIn learning and certifications.Referral Program: Bring a friend and get a referral bonus.
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