Select how often (in days) to receive an alert:At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!The Customer Supply Chain Manager is a crucial role to enable the Next Level operating model and ensure the CSD organization sits close to markets & customers. The role will be instrumental to deliver customer service objectives and drive stickiness with our customers to enable long-term growth.The role will heavily interact with commercial/sales leaders in the markets and key customers to generate deep insights to support the country cluster strategic priorities. Taking accountability for driving performance improvements in local supply chain activities and to deliver improved service and cost-to-serve.This role will play a pivotal role in partnering with the respective Country cluster MDs to deliver upon the country cluster customer service & volume objectives and enable growth by driving excellence in execution and building strong relationships across the internal & external network (enabling the Next Level operating model)Primary focus is on supporting the commercial business development of the country cluster by delivering reliable and responsiveness serviceOwns and develops the Country cluster supply chain strategy and route to market by identifying and balancing key drivers from an economic, industry, customer and competitive landscape perspectiveLeverages and actively manages the GBS process towers & teams and act as an advocate for E2E integration and efficiencyActive relationship management and engagement with Global planning & logistics functions, Regional supply chain teams and operations. Primary point of contact for all Supply Chain related items in the Country cluster.Ensures local market intelligence and day-to-day operations are in line with global, regional and local goals (e.g. SLAs, budgets, lead times, …)Owns the Cluster country supply chain budget & service levelActively participates in the demand validation and sign-off of the Country clusterDevelops joint business plans with key customers and enables customer intimacy & proximitySupports the development of robust weekly plans and forecast consumption assumptions; leads the country cluster S&OE discussionsDelivers NPI within the Country/cluster (incl management of obsolete or outlet inventory)Be the SPOC of the Country cluster for any Global/Regional projectsEnsure Global/Regional processes and policies are implemented and adhered toOversees country cluster planning , regardingInputs in monitoring market/customer intelligence and forecast enrichmentsSupport supply balancing activities related to demand shaping (and S&OEs)Agree on a final S&OP and Budget demand plan and critical points to be escalated/resolved for Country clusterAlign with commercial teams key NPI and promotions/activationsProvide demand visibility to the supply & execution teamsDeliver performance reviews & intakes with key customersMonitors adherence to OPR plans (demand, supply and orders)Oversees regional implementation of S&OP and S&OE decisionsEDUCATION, LANGUAGE, SKILLS & QUALIFICATIONSPost graduate in any business / supply chain disciplineCommercially savvy and balanced professional (excels in expectation management)Ability to lead and manage change in a complex environmentADDITIONAL CONSIDERATIONS OR COMMENTSTravel requirements: 10 to 15%Others: Frequent customer visits & reviewsAt Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.If you want to learn more about Barry Callebaut, please find further information here .Were you missing anything in this job ad? Please share your feedback with us by clicking here .#J-18808-Ljbffr
