.Avantio: Customer Success Specialist - Spanish marketTeletrabajoPublicado del: 22/08/2024 al 21/11/2024 InscribirseDescripción del puesto ofertadoWe are looking for eager and motivated people who want to join our Customer Success team for our Spanish market. If you are a native speaker of this market, do not hesitate to apply and start your new challenge with Avantio.About UsAvantio, with more than 20 years of experience, is a vacation rental software whose mission is to provide dynamic and innovative cloud-based technology solutions for holiday rentals. The holiday rental sector is in a phase of transformation and expansion. Avantio's commitment is to provide agencies with the tools specifically designed for their growing needs along with the best possible customer service experience.Based in Valencia and with sales teams in the USA, in Avantio you will discover a highly qualified team, made up of top-level professionals, in an international environment.DescriptionThe Customer Success department is a key player, as it is an opportunity generator in customer relationship management. This department comes into play once our product has been sold and works towards the success of the product and the benefit of the customer.Therefore, the main goal of the Customer Success department is to understand in depth the business of our partners, knowing exactly which of our products can help them develop their business.On the other hand, it will be oriented to increase software adoption among customers, increasing their loyalty so that their business is strengthened.The Customer Success Specialist role will have the following functions:Customer Relationship Management.Satisfaction, usage, and consumption tracking.Identify sales opportunities.Continuous training.Critical problem solving through internal resources: one responsibility of the CSM is to act as an internal ambassador for the partner, working with them to help solve any challenges or problems that may occur.Developing and executing partner success plans in collaboration with marketing, as well as tracking and reporting on key metrics to ensure adoption and success.Collaborate with marketing by identifying and documenting customer success stories.What are we looking for?2-3 years of work experience in sales or account management.Native Spanish speaker.High level of English.UsefulFamiliarity with B2B and sales processes.Attention to detail, strong organizational skills and a focus on the quality of work.Strong social skills.What do we offer?We are a leading global provider of solutions, services, and technological tools for holiday rentals with a stable projection.Stable full-time contract.Salary: 20k + bonus.Training provided by the company: we offer free Spanish and English lessons for all our employees, as well as trainings about tools or skills useful for your role or team.Flexible working hours
