Customer Success Specialist, Life Science

The Role
JoVE is currently accepting resumes for the position of Customer Success Specialist. The specialist will be part of our Customer Success Team and will be working with existing JoVE customers (universities and research centers). They will take care of the post-sales service for existing customers and contact science professors to book meetings to demonstrate how JoVE video resources can help aid their pedagogy.
Responsibilities:
Customer-facing role with a focus on outreach to faculty members to integrate JoVE resources into their curriculum and increase usage at existing customers
Developing relationships with key decision makers (Head of Departments, Dean of Faculties, etc.) and teaching/research staff at Universities and Research Institutes by daily outreach (phone calls, 1:1 demo meetings, emails, etc)
Delivering product awareness within new and ongoing customer Universities and Research Institutes
Product presentations delivery and webinars organization at: (1) exhibits and conferences (2) University seminars and workshops (3) client onsite visits
Providing customer feedback to sales, product and marketing teams
Maintaining positive ongoing relationships with customer institutes to provide support and ensure client satisfaction and retention
Requirements:
Bachelor or Master degree in Life Science disciplines
Fluent in English
1-3 years of previous experience in selling and servicing in the education/publishing market is desirable
A demonstrated passion for science, education, and the belief that video/technology can truly make a difference throughout the educational process
Strong interpersonal skills with a passion for remote relationship building
Ability to tell a compelling story in a short period of time
Possess excellent listening skills and attention to detail
Knowledge of education, market trends and challenges in assigned content areas i.e. Biology, Chemistry, Medicine, Physics, Engineering or Psychology
Knowledge and experience using a Customer Success software platform is preferred (such as Salesforce.com and Hubspot)
Experience in networking by means of cold calling
Knowledge of STEM publishing is preferred

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