.Join a team that is changing millions of lives. At Align Technology, we believe a great smile can truly transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation.Our teams are constantly pushing the boundaries of what's possible. Ready to join us?About this opportunityAs a Customer Success Representative you will:Focus on building long-term relationships with doctors and dental practices.Contribute constantly towards providing world-class customer experience.Effectively educate customers in each interaction acting on the root of the problem.Provide effective and efficient support to customer's queries.Contribute to the business growth consistently with creativity and collaboration.In this role, you willInitiate contact with customers; provide doctors and dental practices with proactive service, aiming at prevalence of outbound interactions.Ensure timely resolution to customer inquiries, issues and complaints.Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.Provide input regarding training needs to customer success manager of training and quality development; assist with developmentand presentation of information and training when requested.Interact with customers and fellow employees in a timely, patient, tactful and professional manner.Handle difficult or sensitive issues following department guidelines.Meet departmental standards for personal and team performance metrics.Accurately and thoroughly document information in the company's database(s) about each contact they handle following defined parameters.Maintain a basic knowledge in orthodontic/dental concepts and topics.Participate in special projects and/or training when requested.Contribute ideas on ways to resolve problems to better serve the customer, improve productivity and customer experience; participate in activities and projects designed to improve customer satisfaction and business performance.Offer solutions to issues that are often non-standard/non-routine and require some clarification.Possess comprehensive knowledge of company processes, procedures and product information/materials.Support Sales and other departments.In this role, you'll needBA degree.1-3 years work experience in a customer-based environment, benefit if medical device related.Strong interpersonal, listening and persuasive communication skills.To be willing to learn.To be a good team player.To be a good problem solver.The ability to work autonomously.Excellent Spanish, Portuguese and English written and verbal communication skills
