Who We AreVerve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at www.verve.com .Smaato's digital ad tech platform is the only omnichannel ad server and monetization solution with controls to make monetization simple. Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around the world and on any device. Smaato is part of Verve Group, a subsidiary of Media and Games Invest (MGI). For more information, log on to www.smaato.com .Who You AreWe are seeking a dynamic and results-driven Customer Success Manager (CSM) to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts. The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.This position will be based in Spain as a remote model.What You Will DoManage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platformMonitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisherConduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenueAssist publishers in transitioning between different integration types to optimize their use of the Smaato platformGuide new publisher clients through the onboarding process, ensuring a smooth and efficient setupWork closely with the Business Development and Account Management teams to align strategies and ensure seamless service deliveryCollaborate with internal stakeholders to resolve client issues and close support tickets promptlyWhat You Will Bring3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher/Supply sideProven track record of managing and growing long-tail accountsExperience in executing/managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teamsAbility to analyze data and derive actionable insightsSelf-motivated, proactive, and able to work independently as well as part of a teamProficient with a CRM tool, Excel, and PowerPointFull business proficiency in English is a must, additional European language is beneficialBachelor's DegreeWhat We OfferJoin one of the top privacy-first omnichannel ad platforms and gaming companiesBe part of a multicultural team (55+ nationalities) that is bringing advertising to the next levelBenefit from working with some of the most experienced professionals in our industry and constantly grow with usYou will learn and evolve in an empowering environment characterized by entrepreneurial actionsResponsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group's success3 Wellness days per year to help you maintain your well-being (in Q1, Q2, and Q3 after min. 90 days of employment)Enhance your professional skills with a yearly training budget and improve your language skills through German and/or English classes.Work and Travel Program (monthly raffle after 2 years of employment)We are happy to build a great team together and we appreciate your help through our Employee Referral BonusAlign your interests with the company's success and take part in our Employee Shares Purchase PlanYou will be entitled to 23 holidays per year in addition to any of the public/bank holidaysPersonalized Benefits Platform; with a budget of 50 EUR/month, you can choose the benefits that fit you best from the following options: FamilyHealthy livingTravel and MobilityShopping and E-commerce40 EUR monthly Teleworking Budget (Gastos teletrabajo)Fully remote workVerve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.#LI-Remote#J-18808-Ljbffr
