Customer Success Manager, Mdr Emea

Why Join Us?
As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
If you want to make the world a safer place – you belong with us.


Key Responsibilities

Responsible for daily customer management and interaction
Ability to coordinate multiple projects and lead service delivery milestones
Provide single source of contact with customer expectations and deliverables
Work with a global dynamic team in real time
Coordinate the use of Managed Detection Response solutions and Incident Response services
Creation of detailed incident report generation for customer events
Creation of reports and daily activities for engagements and incidents
Directly work with customers/executives to define project requirements
Work within a team environment to meet service delivery standards



Qualifications

Understanding of Incident Response lifecycle and cyber-security frameworks
2-5 years of project management experience
2-5 years of experience in a SOC environment and/or Incident Response role
2-5 years of hands-on systems administration and/or optimization experience
2-5 years of experience in customer communications (support/investigation/consulting)
Demonstrated advanced technical writing experience in English language
Ability to work with minimal instruction or supervision
Domestic and International travel may be required
Ability to speak additional languages beyond English is a plus (Spanish, Italian, French, German, Hebrew)



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