.Ready to make an impact on our company's growth and our customers' success?Encantado de saludarte! I'm Laura, a recruiter at LeadDesk. Together with Vesa and Juan, we're strengthening our SME Sales team in Madrid.It also means we need your help and can't wait to welcome the new Spanish speaking Customer Success Manager to our team.What's in it for youRole with an immediate impact on our company's growth and customer satisfaction ratings.Compensation model that includes a base salary and a portfolio bonus. You'll get more details in an intro call with Laura from the Talent team.Publicly listed company with an international community of forward-thinking colleagues. Fact: LeadDesk currently employs 25 nationalities in 8 countries.Opportunity for continuous professional growth in an action-packed and supportive environment.What success looks like in this roleYou act as a trusted advisor for your customer base. As someone who nurtures and develops relationships with your clients, you know them like the palm of your hand.You ensure your customers succeed by making the most of our product. You keep your finger on their pulse by understanding their needs and identifying new service offerings.You're the connecting link between your customers and your LeadDesk colleagues (e.G., developers and customer care support).Customer Retention: You consistently maintain a low customer churn rate by proactively identifying potential issues or concerns before they escalate. Customer retention reflects your ability to keep clients satisfied and engaged with your company's offerings.Negotiation: Your negotiation skills are honed to a point where you can not only retain customers effectively but also secure their continued commitment. You excel at highlighting the distinct value we offer in comparison to competing alternatives.Value Proposition: You are adept at articulating and demonstrating the unique value that your company's products or services bring to the table.Project Management: Technical integration projects under your leadership consistently run smoothly. You collaborate seamlessly with technical teams, ensuring all aspects of the project align with customer expectations and result in successful outcomes.Customer Feedback: Your ability to gather, analyse, and act upon customer feedback has a direct impact on product/service improvements. Your recommendations are data-driven and result in tangible enhancements that resonate with customers, solidifying their loyalty.Relationship Building: You're the connecting link between your customers and your LeadDesk colleagues (e.G., developers and customer care specialists). These relationships are built on trust, open communication, and a genuine interest in your customers' success.What you can expect as our Customer Success Manager at LeadDeskYou'll develop in-depth technical knowledge of LeadDesk's product.You'll be delivering smooth and successful onboarding for your customers
