.Customer Success Manager, Iberia Country: ES City: Madrid Job Category: Customer Success Denodo is a leader in data management. The award-winning Denodo Platform is the leading data integration, management, and delivery platform using a logical approach to enable self-service BI, data science, hybrid/multi-cloud data integration, and enterprise data services. Realizing more than 400% ROI and millions of dollars in benefits, Denodo's large enterprise and mid-market customers across 30+ industries have received payback in less than 6 months. For more information, visit www.Denodo.Com.We are a fast-growing, international organization with teams across four continents and we work with cutting-edge technology, but that's not all we have to offer. At Denodo, we are like a family and it is of the utmost importance to us that we help support your professional growth every step of the way.Job DescriptionThe Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer success using data virtualization in an enterprise environment.Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; managing customer success; discussing and advisingabout technical solutions involving Denodo products and services; delivering contract commitments within cost targets; and helping to identifypotential additional business opportunities within accounts.In this role, you will require a combination of data management technical expertise plus customer and partner relationship management skills to conduct on-site and off-site engagements. In this position, you will work directly with engineers, managers, and business users in order to understand business and technical needs and provide guidance towards solutions.Your mission is to help our clients, partners, and prospects to realize their full potential through accelerated adoption and productive use of Denodo's data virtualization capability in many solutions like integrating data in a virtual manner for operational and/or informational purposes: integration of multiple data sources for a Customer Service Multichannel IT Infrastructure; implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions; integration layers for Hadoop-based Data Lakes; support for Agile Operational Reporting on a diverse Big Data infrastructure.Job Responsibilities & DutiesYou will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners' organizations
