.Job DescriptionThe Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer success using data virtualization in an enterprise environment.Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer relationships; Managing customer success; discussing and advisingabout technical solutions involving Denodo products and services; delivering contract commitments within cost targets; Helping to identify potential additional business opportunities within accounts.In this role, you will require a combination of data management technical expertise plus customer and partner relationship management skills to conduct on-site and off-site engagements.You will work directly with engineers, managers, and business users to understand business and technical needs and provide guidance towards solutions.Your career with us will combine cutting-edge technology, exposure to worldwide clients across all industries (Financial Services, Automotive, Insurance, Pharma, etc.), an exciting growth path for technical, product, and customer-facing roles, direct mentorship, and access to senior management as part of a global team.Your mission: Help our clients, partners, and prospects to realize their full potential through accelerated adoption and productive use of Denodo's data virtualization capability in various solutions, such as:Integrating data in a virtual manner for operational and/or informational purposes; Implementation of Logical Data Warehouses and Virtual Datamarts to enable modern Business Intelligence solutions; Integration layers for Hadoop-based Data Lakes; Support for Agile Operational Reporting on a diverse Big Data infrastructure.Job Responsibilities & DutiesYou will oversee the successful delivery of all services under your management from kickoff to closeout, including determining agenda details and monitoring the progress to ensure it conforms to customer expectations and contractual agreements.You will need to maintain strong relationships with architects, technical teams, and leadership (both business and IT) across customers and partners' organizations.Customer engagement:Develop relationships with key business and technical stakeholders and act as a trusted advisor to major Denodo customers.Manage client expectations, establish credibility at all levels within the client, and build problem-solving partnerships with the client, partners, and colleagues.Present software solutions to customers, from IT managers and technicians to C-level executives.Prepare technical proposals and manage the delivery of technical orders.Be available for participating in escalations
