Are you driven by the pursuit of exceptional client experiences within the dynamic field of IT? Take the next step in your career by joining our team, where you'll have the opportunity to showcase your expertise and innovation in a role dedicated to exceeding client expectations.
In the role of Customer Success Manager, you'll have the opportunity to broaden your expertise through diverse IT projects and tasks, allowing you to continuously innovate and bring fresh perspectives to the table. You'll never be stuck in a rut – instead, you'll have the chance to broaden your horizons and expand your skill set with each new endeavor.
Join an amazing team of strong-performing thinkers and skilled professionals, collaborating with colleagues based in Barcelona and Switzerland.
How your day will look like
Provide second-level support for CRM application issues and manage the incident or change request from start to finish, working across the customer base
You will manage our customers and ensure customer satisfaction, especially for those not directly involved in an ongoing project
You will be in constant communication with our customers and strengthen the relationship with them
You will inform the customers twice a year about the release wave and present and advise them on new Microsoft features
You will continuously improve the service offering with new creative and innovative ideas to provide our customers with a great experience and high-quality service
You will manage contracts and set up new service contracts with new customers as well as ongoing contract management
Your profile
2+ years of experience in IT projectsas a Technical/Functional Consultant, Customer Success Manager, or similar role
Excellent organizational and communication skills and experience in working with and managing clients
Business mindset and ability to see opportunities for upselling and project development
Enjoy connecting the dots between client needs and company needs ensuring the best outcome for both
Motivated and passionate about client interactions and problem-solving
German native speaker and fluent in English
If your experience looks a little different from what we've identified and you think you can add value to our crew, we'd love to learn more about you.
What we offer
Permanent contract plus interesting fringe benefits
Work your way: want the best of both worlds? Our hybrid work model lets you meet your fantastic team in person at our cool Barcelona office, or work from home -anywhere in Spain.
Structured career development plan based on your professional goals
Yearly training budget, Microsoft Certifications, and bi-weekly "Tech Lunches"
Choose your hardware
Free language classes (Spanish, English and German)
One additional week of vacation for Corporate Social Responsibility
Annual team event in Switzerland
A dynamic environment and a unique team spirit!
How to find out if this is the next step of your career:
Apply
Discovery call with HR
Interview - video call with Team Lead and HR
Final assessment
Our commitment: to give you feedback on each step, both in positive and negative cases
Estimated time: 4 weeks
Original job Customer Success Manager /German speaker/ posted on GrabJobs . To flag any issues with this job please use the Report Job button on GrabJobs.
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