goFLUENT's Commitment and MissionWhen we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, we've helped millions of people from different industries and locations become better communicators in business languages.At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.Join us, and feel a sense of purpose in your work everyday!About the PositionWe are looking for a Customer Success Manager to help grow our Spanish Market.You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.What You'll DoPartner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.Onboard new clients as a goFLUENT product expert.Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.Be a growth driver, by identifying upsell opportunities.Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.You will love this job if youHave a passion for Customer SuccessEnjoy working in a fast-paced, dynamic organization and adapt easily to changeAre organized, methodical and able to adapt as the projects are variedHave good analytical skillsShow excellent oral and written communication skills in Spanish (Native or C1) as well as English (Intermediate level desirable)Are a committed team player who values diversity and knowledge sharing in a fast, growing and respectful work environmentAlso nice to haveOutstanding written and verbal communication skills with excellent follow-up to meet customer expectationsIntermediate level of Portuguese is a great advantageRelevant experience in the Training, e-Learning, HR solutions (SaaS) industry is definitely a plus!What we offerOur culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:Dynamic, startup-like experience within the security of a fast-growing, 24-year old Swiss-based company.Learn from top executives and visionaries in the learning and language market.The experience of joining an innovative organization with an international, vibrant working environment.Full on-boarding and fast ramp mentoring program leading candidate to success.World-class learning experience by being a goFLUENT learner. Learn from one of our twelve business languages!Exciting global team-building events abroad.Our timetable includes Friday afternoons early off and a reduced summer schedule.What our employees love at goFLUENT Spain is the synergy between the teams and the good atmosphere that makes you feel like a "family". And that's exactly what it is, individuals of diverse nationalities working together everyday to learn how to solve new problems and change the lives of our clients. The 5th and 6th floors of our office building in Madrid have wonderful views of the city skyline. We have more than 10 meeting rooms to work on your own if you need focus. A kitchen is always ready to take a break by yourself or with company. Your chair will be waiting for you when you join the team.We are waiting for you! Are you ready?Eager to learn more, watch our video to discover goFLUENT in the words of our people worldwide: https://www.gofluent.com/es-es/careers/Disability certificate will be valued.#LI-Hybrid#J-18808-Ljbffr
