Customer Success Manager

.Can you bring your experience to our Sales department at ASSA ABLOY, Biosite? Join our team based in Solihull, UK and enjoy a collaborative culture that empowers you to build a career you can be proud of. This position is based in Scotland and North of England. What would you do as our Customer Success Manager Following important contract wins in Scotland and the North of England, we are looking for a Customer Success Manager to join our commercial team. The role will be responsible for site onboarding and adoption of Biosite solutions and the success of our relationships with our key customers in these regions. The role of Customer Success Manager is a newly defined role in Biosite and therefore the successful candidate will have an opportunity to develop the role and make their mark in Biosite which is a rapidly growing technology company leading the way in workforce management for construction. You would also be responsible for: Contract optimisation: Capturing the opportunity established in the Enterprise Agreements with key customers. This will include building relationships with head office and site contacts to introduce and accelerate the on-boarding of the Biosite solution across construction sitesSite on-boarding and training: On-boarding sites including administrator and user training to ensure understanding and adoptionUpsell of non-contracted products to sites to deliver order and revenue uplift as well as maintaining a forecast of new ordersCustomer Satisfaction: supporting the customer through the Biosite support process when queries and issues arise, as well as guiding the customer to get the best out of the Biosite self-help guides to improve useability and troubleshoot. The Customer Success Manager must provide exceptional customer service to their customers. This includes being responsive to customer needs, addressing concerns and issues, and ensuring customer satisfactionCross-functional collaboration: work closely with internal teams, such as marketing, product development, operations, support, service, customer experience and finance to ensure both the needs of the customer and also those of Biosite are being met The skills and experience you need We are looking for someone who has: Experience in sales and a strong understanding of customer managementExcellent communication skills with the ability to explain technical terms plainlyGood organization skills to meet daily and weekly deadlines and flexibility to customer availabilityAbility to handle change in a fast-paced environment with a positive can-do attitude as well as role-model behaviours Your experience in the construction or similar industry would be an advantage for this position as well as credible understanding of construction access control and workforce management solutions