Customer Success Manager, Email Security Careers Home / All Open Positions / Customer Success Manager, Email Security Location: France: Paris, Italy: Milano, United Kingdom: London, Spain: Madrid
Position Type: 100% Remote
Are you passionate about customer success and cybersecurity?
We're looking for an experienced Customer Success Manager to join our Email Security Team!
As part of this dynamic team, you will play a critical role in ensuring that our customers maximize the value of our email security solution, Avanan.
If you're ready to help protect organizations from phishing attacks, malware, data leakage, and more, this is the opportunity for you.
Key ResponsibilitiesPlan and execute a seamless post-sale onboarding process, transitioning the Avanan platform into production while providing initial training to customers.Assist and track customers with the ongoing deployment and usage of Avanan's products and services.Author and contribute to knowledge base articles and user guides to support customers.Lead crisis and incident response efforts, coordinating with the account team, technical support, operations, and engineering teams to ensure timely resolutions, while maintaining clear communication with customers.Develop, execute, and maintain customer support channels, including email, chat, phone, text, social media, and on-site visits (when possible) to review support interactions, system status, major issues, upcoming releases, and other key information.Collaborate with Marketing and Sales to measure customer satisfaction and collect feedback to drive improvements across the business.Develop and nurture strong relationships with key customer decision-makers.Identify new opportunities within existing accounts (Upsell/Cross-sell) and ensure account renewals.Act as the internal customer advocate, liaising with other departments (Products, Engineering, Support) to prioritize field needs and align with the product roadmap. QualificationsStrong understanding of Internet protocols, such as HTTP, SMTP, DNS, LDAP, and experience with Linux, Office 365, G-Suite.Experience with email security solutions is a significant advantage.Exceptional technical presentation and communication skills, both verbal and written.Proven industry experience in customer interaction and support.Technical background in messaging and Internet security principles.Ability to work independently in a fast-paced environment.Energetic, hardworking, with a positive attitude; a team player who is flexible yet organized and consistent. Preferred QualificationsCISSP or other cybersecurity certification.Professional proficiency in multiple languages.Degree in Computer Science, Electrical Engineering, or equivalent.
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