.Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in.
Founded in 2015, Stenn's purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform.
To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe.Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.Our HQ is in London with employees across the globe, including the USA, Europe and China.
We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further.
Our people are empowered to work autonomously through a trusting leadership style which encourages learning.About the company Founded in 2015, Stenn International Limited is a rapidly growing FinTech with over $18 billion (USD) in total invoices financed.
We are the leading company providing cross-border financing to Small and Medium Enterprises (SMEs) in 70+ countries.
Our proprietary software facilitates trade deals between sellers and buyers.
The platform is designed to support businesses accessing capital required for continued operations and growth.About the team The Customer Support and Success organisation is responsible for delivering the best-in-class customer experience.
We address, quickly and efficiently, day to day queries and establish long-term, strategic relationships that help our customers to drive value from our platform.
Internally, we partner closely with Revenue, Risk, Legal, Finance, Operations and Technology to support customers with their needs, advise on the development of new products and implement platform optimisations.The role We are looking for team members to join our Customer Success Team who are passionate about building strong relationships that bring value to our customers.
Customer Success Managers are key in increasing customer satisfaction and ensuring delightful experiences.Within one month, you will have learned about the specifics of international trade finance, familiarised yourself with our processes, structure and be able to manage basic queries from our clients.Within three months, you will have gained extensive knowledge in all aspects of our business operations and will be allocated to the first clients you will be responsible for.
You should be able to help address their queries and start creating a long-term relationship that is beneficial to both parties.Within six months, you will be proficient in understanding our business operations and addressing customers queries quickly and efficiently