.Job SummaryAs customers today increasingly invest and engage in more flexible consumption models, Customer Success plays an increasingly critical role in helping customers shorten the time to value, getting our products sticky and accelerating their business outcome.
The Cloud Consumption Customer Success organization plays a critical role with NetApp's large, strategic cloud customers, leading them through the launch, migrate, optimize and scale phases of their critical cloud storage and data services adoption journey (across our hyper-scaler led first party and NetApp labeled marketplace products).As a Customer Success Engineer (CSE), you are the trusted technical advisor in our account team and a strategic partner to our customers.
You are responsible for execution against our customer's commitment with NetApp (and our Hyper-scaler partner, Google Cloud Platform (GCP) and orchestration of cross-functional programs in delivering customer value and business outcomes.
This opportunity will allow you to accelerate your career growth, leverage your technical expertise in cloud storage solutions and deepen your cloud infrastructure and industry expertise.As a CSE, you will be engaged in developing foundational relationships with key customer personas and technical professionals to enable high quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners.
You will be proactively defining customer success plans, success milestones and proactively orchestrating the same.
You will help align consumption strategies to customer's business and implementation priorities.Job RequirementsCustomer relationship & engagementCreate impactful relationship with the Customer, NetApp, and Hyper-scaler account Team with a specific focus on GCP.
You will become intimately acquainted with the customer's business requirements, technical needs, solutions, environment, and service delivery.Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and a executable customer success plan.Accelerate production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.Proactive Project delivery alignmentProvide guidance and best practices to support the development of a cloud adoption and consumption success plan.Deliver NetApp technical adoption and consumption acceleration activities (experts sessions, best practices) based on customer's use case and workload defined.Ensure the customer is current on technology and ready to move to cloud, enabling cloud adoption and optimizing cloud storage solutions to manage change and continue to grow in the cloud.Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities