This is a remote position. In a context of strong growth and to meet the needs of their customers, our client is looking for a Customer Success Manager, who is motivated and determined.
You are the first contact of your customers and support them in the implementation of the company on all operational aspects: the framing of the launch, presentation of the company, targeted communications, drafting of quantitative and qualitative reports (user feedback, development requests, assessments, areas for improvement), etc.
You master their issues/needs and accompany them daily to help them meet them. Your ambition is to maximize the use for all your clients. As you are part of a small team, you are also responsible for cross-functional missions. You work continuously to improve the processes, product, offer, etc. You analyze and consolidate data, user cases, etc.
Requirements:
You graduate from a business school with a technical business focus.
You have at least 3 years of experience as a CSM or Account Manager.
You have excellent interpersonal skills and know how to adapt to demanding profiles.
You follow your accounts with rigor, and you have a strong sense of customer service.
You are autonomous, proactive, curious, and able to learn quickly.
You are a hunter with an eye for detail, and you are solution-oriented.
Your actions are driven by analyses/figures and data.
You are full of ambitions, flexible, adaptable, and not afraid of change.
You are passionate about personal development and are looking for a meaningful job.
You are fluent in English and French. Further languages like German are a plus.
Benefits:
With a $29m fundraising, our client will be able to reinforce his teams in France and Europe to accelerate growth. Besides joining a fast-growing company and working on an innovative product that will simplify the daily lives of thousands of merchants, you will be able to enjoy the best benefits:
A flexible remote policy across France and Europe.
A BSPCE distribution plan.
The equipment of your choice (Apple or Dell).
Training that will make you more competent.
Annual Team Days with the founders and all team members to look back on our glorious successes (Team building, Christmas party, seminars, activities).
With massive growth potential, the company allows you to develop quickly and succeed in a highly motivating startup environment with ambitious challenges in a cross-functional team.
The international team from all over Europe works with a remote-first culture and is based in France, Germany, and Spain.
Hiring hard-working people and giving them a community to thrive in is critical to our client's success. They work as one team. Wherever you come from, however you identify, and whichever payment method you use. When you join their team, they'll empower you to unlock your potential so you can do your best work.
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