.A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET'S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we'll always find EMPATHY WHAT IS YOUR ROLE As a Student Success Advisor, you are responsible for managing programs and cohorts at a university, providing support and servant leadership to our students. This job description highlights the key responsibilities and expectations of the role, showcasing the support and servant leadership exhibited by the current employee in this position. WHAT WILL YOU DO Program and Cohort Management: Manage programs and cohorts at a university, ensuring their needs are met and their goals for student success are achieved. Monitor and review feedback and key performance indicators (KPIs) for specific cohorts, identifying areas for improvement and implementing appropriate interventions. Conduct class observations to ensure quality instruction and provide valuable feedback to instructors. Student Outreach: Engage in proactive student outreach to establish connections and build rapport with students. Maintain regular contact with students, fostering first-mile connections through at least monthly calls or texts to cohorts. Provide ongoing support and guidance to students, addressing any questions, concerns, or challenges they may face. Support and Feedback: Serve as the primary point of contact for students, addressing their needs and providing timely and effective support. Actively listen to student feedback, acknowledging their concerns and providing appropriate resolutions. Collaborate with relevant departments to address feedback that requires attention and improvement. Connection with At-Risk Students: Monitor the progress of at-risk students and intervene as necessary to support their success. Regularly review progress reports and academic performance to identify students who may need additional assistance. Implement targeted interventions to ensure at-risk students receive the necessary support and resources. Attendance and Grade Tracking: Manage attendance tracking systems, ensuring accurate and up-to-date records are maintained. Monitor student grades and academic progress, identifying any patterns or issues that may require intervention. Collaborate with instructors and relevant stakeholders to address attendance or grading concerns