Customer Service & Technical Support Advisor With Spanish & Catalan

We are looking for Customer Service & Technical Support Advisors with Spanish & Catalan for one of the world's leading players in small domestic appliances associated with the world of coffee, the kitchen, air conditioning, and home care.Purpose of the roleWe would like to have experts to become ambassadors of our brands in the coffee and culinary world according to our Client reputation and status. We would like our experts to provide 360 o support to all our brands in presales and aftersales scenarios, including physical stores and e-commerce, basic technical support for troubleshooting and backoffice tasks.RequirementsSpoken and written communication in Catalan and SpanishAdvanced level of English desirableListening and understanding capacityEmpathy (Understanding others)Customer focusProblem solving and Technical learningIntegrity and trustConflict managementDesirable experienceDigital (User level) / e-commerce user.Cross-Selling Up-Selling.Social Media UserA plus if they have previous experiences in services in store attending consumers on these product categoriesBenefitsPart-time contract, 35 hours/week, rotating shift, from Monday to Saturday.Permanent contract.Salary: 13.992,53€ gross/year.Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project).Individual career plans with the potential to grow within the company; our team is continuously expanding and new opportunities are open often.Excellent work environment and team building activities in a dynamic and international environment.#J-18808-Ljbffr