.Do you have what it takes to shine? Lead the Way at VictorianPlumbing.Co.Uk! Are you a customer service extraordinaire with a flair for motivating a team? Do you dream of exceeding expectations and fostering a collaborative environment that's anything but leaky? Then dive right in – VictorianPlumbing.Co.Uk is looking for a superstar Team Leader to join our team at VictorianPlumbing.Co.Uk! In this role, you'll be the cornerstone of our customer service function, ensuring a smooth flow of exceptional service that leaves a lasting impression. Picture yourself as a coach, a mentor, and an inspirational leader – someone who creates a supportive environment where your team can truly flourish and contribute their unique talents. Through clear communication, delegation, and a keen eye for performance, you'll guide your team to new heights of customer satisfaction. We're talking setting new standards, fostering a culture of continuous improvement, and playing a pivotal role in shaping the future of how we serve our customers. Here's a glimpse of what you'll be doing:
- Become a Customer Satisfaction Superhero: Own those customer inquiries and drive towards fantastic resolutions. After all, going the extra mile is what sets us apart!
- Lead by Example: Be the embodiment of our company values and inspire your team to follow suit. Let's create a powerhouse of motivated and engaged individuals!
- Unleash Your Team's Potential: Share your wisdom and expertise to coach and develop your team, empowering them to achieve their goals and career aspirations.
- Build a Dream Team: Cultivate a collaborative and supportive environment where everyone feels valued and respected. Set clear goals and motivate your team to achieve stellar results!
- Communication is Key: You'll be the bridge between your team, other departments, and our valued customers. Excellent communication skills are a must! Are you the perfect fit?
- Proven management and leadership experience in a call centre environment is a must.
- You have exceptional people skills and a passion for creating a positive and motivating team spirit.
- Customer service/call centre experience is a no-brainer.
- You possess ability to untangle complex customer conundrums. No situation is too tricky for you to navigate – challenges are just opportunities to showcase your problem-solving expertise!
- Taking initiative and resolving issues independently is your forte.
- Adaptability is key – you thrive in a fast-paced and growing environment.
- Your communication skills, written and verbal, are top-notch, and you have a professional telephone manner.
- Numbers and IT? You've got this. You can utilise all our internal systems with ease.
- A positive and enthusiastic attitude, with the ability to embrace change, is the final ingredient! If you're ready to make a splash in a dynamic and rewarding environment, we want to hear from you! Join VictorianPlumbing.Co