Customer Service Specialist (Temporary - Madrid)

About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Main Purpose of JobCustomer Service – Order Entry, Inventory Management and field support. (Temporary due to maternity leave)Key ResponsibilitiesPrimary ObjectivesCustomer SatisfactionOperation excellenceEnsure all PO and non-PO orders are processed accordinglyApply with proceduresTop ResponsibilitiesOrder processing and follow through order fulfillmentPromptly address customer and sales force queries on processed and in-process ordersMonitor consignment stock levels and coordinate/follow up stock countsCompliance with local/Corporate policies and proceduresInventory managementMain CompetencesAbility to deal with complaints tactfully, calmly and politelyTeam playerOvercome obstaclesQuality commitmentThis job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.When tasks and responsibilities are assigned outside the scope of normal duties, the employee must understand the level of decision making for which he/she is responsible and if in doubt clarify this with his/her supervisor.Minimum Requirements: Skills and ExperienceHigh school degree – preferred 2 years post high school.Experience in Medical Devices at least 2-3 years.English Level - B2. Portuguese (valuable)Proficient in Order Processing software and Office.Superior customer oriented telephone skills.Basic product and cath lab processes knowledge.Efficient record keeping skills.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at www.Abbott.Com, on LinkedIn https://www.Linkedin.Com/company/abbott-/, Facebook at www.Facebook.Com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.#J-18808-Ljbffr