About the roleDo you have experience in a Customer Services role and interest and/or experience in the beauty industry?We are one of the fastest growing, most impressive new brands in the quality nail beauty industry. We are a founder led brand and we are rapidly becoming an international trendsetting driving force in the industry.This is a hugely exciting time to be part of our story!You'll join our team based in our new Brighton HQ and report to the Customer Services Lead. You will be responsible for offering a seamless and professional experience for all communications into the customer service team, providing additional support over this festive period which is typically our busiest time of the year.In this role,you can expect to:Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.Conduct outbound sales calls to prospective and existing customers to promote products and services.Provide accurate information about products, services, and policies to our customers.Resolve customer issues and complaints efficiently, ensuring customer satisfaction (including customer orders and returns) and providing troubleshooting guidance and solutions.Report common issues and trends to the management team to enhance product and service offerings.Work closely with sales, marketing, and technical teams to ensure a cohesive approach to customer service.Develop and maintain strong relationships with customers to foster repeat business and customer loyalty.This is a hybrid position, 3 days a week in our Brighton HQ.About you:Our CS team always puts the customer first and we take pride that customers will always speak to a team member to settle their query.We are looking for someone who is as passionate about customer satisfaction, quick resolutions and representing the brand in a friendly and engaging manner as we are.For this role, we think you will also need:To be comfortable working in a call centre environment.Experience of omnichannel communications (telephone, email, live chat, WhatsApp, Instagram).To be patient, calm and assertive where needed, but flexible, helpful and professional for the vast majority of the time.Confident, articulate communicator, with clear diction, excellent written English and a polite helpful attitude full of authority and gravitas.Experienced in using online communication and social media, able to demonstrate the appropriate professional language and brand tone of voice.Ability to build rapport and generate buy-in with stakeholders; a friendly team player who is energetic and committed, hardworking and ambitious.Previous experience working in both an outbound/inbound call environment.Why TGB?At TGB, we're driven by passion and dedication to become a leader in our industry. What sets us apart is our founder-led approach, fostering a close-knit and supportive culture where teamwork and fun go hand in hand.We truly value every team member's contributions and offer a range of rewards and recognition to celebrate your achievements.What we can offer you:Hybrid working25 days holiday + bank holidays (pro-rata)Daisy days (extra 2 days off throughout the year)Holiday purchase scheme (+5 days)Healthcare cash plan (via Health Shield)Discount on Peacci productsRegular funded company eventsSeason ticket loanWhat happens next?1. Apply!2. Screening call with our Talent team (30min)3. Interview with hiring manager (1hr)4. Practical interview (Brighton HQ 1 hr)5. Meet & Greet with team (1hr)
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