Customer Service Sales Representative (Italian-speaking) – On-siteExperience the power of a game-changing career Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you're looking to grow and be inspired, as a Customer Service Sales Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.
What you will do in this role Take incoming customer and from boutiques and shops calls and solve users' demands.Log call details onto call management systems and provide response and resolution within SLA.Maintain service and product knowledge and expertise associated with applications specific to individual customers.Ensure contractual SLA is maintained.We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you: Have a proficient or bilingual level of Italian, and advanced level of Spanish.Have minimum of 1-year relevant experience in fashion retail or retail.Have knowledge of sales techniques (up-/cross-selling, objection handling, etc).Are Customer Driven, motivated to work in sales, opportunistic in creating sales leads.Can conduct effective qualification skills to ensure a comprehensive understanding of customer needs.Have exceptional customer-facing and customer-care skills.Have working knowledge of IT platforms, equipment, and applications: Windows/MS Office.What's in it for you In this role, we offer benefits that help support your unique lifestyle:
Full-time 39 hours/week temporary contract: rotative Monday to Saturday 8:00 - 19:00.Salary 18,400 euros gross/year + up to 1,200 euros gross/year in bonus.Central location in Barcelona.Bring-a-friend (referral) bonus opportunities.Full paid training on the company and the project you'll be working on.Career development programs, specialized courses.If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal opportunity employer.
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
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