Customer Service Sales Representative (German-speaking) - On site - High Tech Experience the power of a game-changing careerWant to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.If you're looking to grow and be inspired, as a Customer Service Sales Representative in Valencia (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech.What you will do in this roleMainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requestsHandle outbound calls when necessary to solve issues with customers and different internal business unitsQuote creation and follow up with cross selling / up selling and a proactive and service attitudeEnsure personal knowledge of the Store portfolio and Post sales process's are maintainedInitiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Have a proficient or bilingual level of German and are advanced in EnglishHave strong communication, customer facing and customer care skillsHave knowledge of sales techniques (up-/cross-selling, objection handling, etc)Are achievement and target oriented, customer driven and motivated to work in salesHave IT knowledge and technical understandingHave real capability to listen to customersCan conduct effective qualification skills to ensure a comprehensive understanding of customer needsWhat's in it for youFull time 39 hours/week permanent contract: Monday to Friday, from 08.30 to 17.30Great office location in BarcelonaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."Concentrix is an equal opportunity employerWe're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.#J-18808-Ljbffr
