.Ofertas de empleo Customer Service Representative Sales Admin DACH Publicada: 06.12.2024.
Actual hasta: 31.12.2024 Customer Service Representative Sales Admin DACH, Barcelona Salario: a convenir Summary information Puesto: Customer Service Representative Sales Admin DACH Área: Staffing/Agencias de Empleo Jornada laboral: completaSexo: indeferenteEmpresa: Agilent Technologies Spain S L Descripción de la oferta Agilent inspires and supports discoveries that advance the quality of life.
We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us.
Located in the city center, the Barcelona office is home to a variety of local and international functions.
One of the Key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe.
Agilent Spain has been ranked as a top workplace and received the Great Place to work certification.
We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast-paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers.
Your primary responsibilities will be: Booking of assigned orders Order management Customer service and call handling Manage blocked orders Resolve issues throughout the quote to cash cycle The Customer Service Coordinator is a key role who will interface with customers, Account Managers (AM), Sales Agents, factory/Logistic Centre and the country Contact Centers to communicate and deliver information.
Your key deliverables: Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement Daily follow up with Logistics to assure timely delivery, escalate overdue orders or missing parts Customer and partner calls-handling through the IVR (within the established SLAs) Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports) Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on-time deliveries and revenue maximization Keep customers advised about their order status Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Requirements Qualifications Require some higher education or specialized training/certification, or equivalent combination of education and experience.
Language skills: Fluent English and German.
Additional French would be a plus