PositionThe Client Advisor represents the Company with clients in our Boutique/Stores, Is expert in the sales of luxury goods, and responsible for the satisfaction and loyalty of every customer.
Cooperates for reaching the qualitative and quantitative goals set in his/her department and in the storeJob responsibilitiesIs polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfactionIs aligned to the style and to the Brand qualitative standards during the whole sales process and after-salesCooperates with his/her colleagues in order to create a positive environment in the store and pays attention to his/her performance levelReceives and displays the products according to the established proceduresConstantly maintains a tidy working place according to the Company guidelinesSalesIs responsible for the sales process following the Company standards ("Loro Piana Selling Ceremony")Provides and maintains a high level of customer serviceManages commercial relations with clients in order to assure the highest level of satisfaction and enhancing each phase of the commercial relationTakes part in the store and department meetingClient Management and CRMEnsures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand imageManages claims with the supervisor supportTurns every touch point with customers into a positive situations, always promoting Brand imageCommunicates to the Management the collected information regarding clientsExecutes the follow up of clients' requestsProductParticipates to all the product presentations (of all the product categories) done in the storeDeeply knows all products of his/her category and is promptly updated on all the product categories present in the storeEnsures the appropriate care (cleaning, cure, replacement, etc.)
of the storeVisualTakes care of the display maintenance in his/her sector, pointing out if something is missing or in need of maintenanceStockIs always updated on the store stock in order to optimize salesParticipates to end of the year, sector and rotation inventory for each product categoryThefts and lossesRespects the assigned position in order to prevent thefts and losses in cooperation with the colleagues in case of movingSwiftly points out to his supervisor if something is missingProfileRelevant work experience as Client Advisor in a luxury boutiqueAligned with the Brand identity and detail orientedPassion and high motivation for Loro Piana products and BrandExcellent interpersonal, teamworking and problem solving skillsGood stress management, flexibility and adaptabilityFluent English, both spoken and written; other languages are a plus