Customer Service Representative Ftc (M/F) | Mj125

Customer Service Representative M/F for a 6 months temporary contract.
Location: Madrid - Alcobendas
When you are part of the team at Thermo Fisher Scientific, you'll do important work. Surrounded by collaborative colleagues, you'll have the support and opportunities that only a global leader can give you. Our respected, growing organization has an exceptional strategy for the near term and beyond. Take your place on our strong team and help us make significant contributions to the world.
Responsibilities Adhere to SOP's, SLA's and departmental training guidelines
Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
Receive, sort and distribute daily mail/deliveries
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Arrange and follow up of Courier services
Arrange and follow up of vendor services & orders: Catering, stationery, supplies, etc.
Carrying out periodic health and safety checks of the installations
Preparing, printing, binding and archiving documents, when necessary
Logging and reporting all technical faults and arranging all office equipment fixtures and fittings
Coordinating parking availability, security passes and the booking in of visitors and clients
Deal with customer orders, complaints and inquiries efficiently and professionally as per the service level agreement and direct activities to appropriate departments
Escalate and solve customer inquiries and complaints without managerial support
Maintain daily customer service reports and respect the KPIs and targets
Other duties may be required to perform duties other than those given above. The particular duties and responsibilities indicated may vary from time to time without changing the general character of the duties or the level of responsibility entailed.
Minimum Qualifications Proven experience in similar administrative roles, ideally managing tenders
Competent with Microsoft Office suite
Ability to work in a team
Excellent time management skills
Good interpersonal and communication skills in English
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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