Customer Service Agent In Madrid (German Speaker)

We are seeking a dedicated and empathetic Customer Service Representative to join our client's team in Spain's beautiful capital, Madrid!Your responsibilities and impact as a Customer Experience Specialist will be:Supporting clients' activities by being the very first point of contact for their customers:Answering incoming queries from customers and ensuring contractual SLA is maintainedIdentifying issues and providing solutionsEnsuring a high level of customer satisfactionBeing a team player and participating in the success of the team and project, e.G. providing cover for absent colleagues together with the team and attending regular team meetingsSkills, qualifications and interests you need to succeed in this role:A native level of German and an advanced level of EnglishKnowledge about IT platforms, equipment and applications such as Windows/MS OfficePrevious experience in sales (up-selling and cross-selling)Being an attentive listener, comfortable and skilled at communicating with peopleBeing a team player with high social competenceBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleAlready living in Madrid and available to start ASAPWhat's in it for you?Full-time permanent contract40h/week, rotational schedule depending on the projectSalary: starting from 20.500€ gross/year depending on the roleOpportunity to join an international companyAn open-minded and employee-oriented working environmentCareer development opportunitiesYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.#J-18808-Ljbffr