Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site) you will be the first line of contact around the entire Service Retail and support our customers with their questions. Customers are from all over the world, so in order to be successful in this role you must be fluent in English, but also understand basic German.
What you will do in this role Manage incoming phone calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customers through open and interactive communication Provide accurate, valid and complete information by using the right tools Follow clients' communication procedures and guidelines Take the extra mile to engage customers Problem-solve Your qualifications Fluent, verbal and written skills in English (C1) Basic German (A2) Excellent communication skills Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters What's in it for you Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Competitive salary and performance bonus Central location in Porto, Portugal Bring-a-friend (referral) bonus opportunities Full paid training on the company and the project you'll be working on Career development programs, specialized courses, and language classes Eligibility to work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
#J-18808-Ljbffr