Customer Order Desk Representative

We are looking for a CustomerOrder Desk Representative for our client, Universal Electronics.Role:As a Customer Order Desk Representative, you will be responsible for:Delivering the right products, in the right quantities, with the correct lead time, and at the right cost (price) to customers, accompanied by the correct documentation.Providing excellent customer service by following up on customer requirements.Meeting the targets and KPIs set for the Operations department and Customer Order Desk Representative role.Acting as an interface between departments in relation to sales forecasts, sales orders, order acknowledgements, deliveries (outbound logistics), and/or customer returns.You will report directly to the Customer Order Desk Supervisor.Main Tasks:Sales Forecasting.Execute and control the day-to-day operational processes for sales orders.Execute and control the day-to-day operational processes for returns.Supporting the Inventory Management process.General problem-solving.Fill in for the Order Desk Manager during absence.What you bring:Education in logistics or commercial field.Some working experience in logistic environmentStrong analytical and communication skills.Service-oriented and flexible attitude.Stress-resilient.Fluent in English and Spanish (both written and spoken).Preferably knowledge of logistics processes.Familiarity with software packages: ERP systems and MS Office.A team player.At Universal Electronics, they offer a dynamic and supportive work environment where your contributions will make a real impact.