Do you have a passion for delivering exceptional customer service? Do you thrive in a fast-paced and dynamic environment? MultiSafepay is looking for a Customer Operations Specialist within our Operations department.
As a Customer Operations Specialist, you are the first point of contact for our customers. You handle a variety of questions about e.g. processed transactions, payments or possible payment methods. You easily solve challenging customer problems and provide expert guidance on our advanced products. Your main goal is to help our customers as quickly as possible, exceed their expectations and maintain strong relationships.
To succeed in this role, you must have excellent communication skills, thrive in a fast-paced environment, juggling multiple tasks effortlessly while remaining calm under pressure. You are flexible and adapt effortlessly to new processes, procedures or products as we operate in an innovative market where there is daily change. Meticulous attention to detail and problem-solving skills are invaluable in delivering great support to our customers.
Your responsibilities
You quickly and personally support our merchants via phone and email
You provide accurate and timely information and anticipate customer needs
You are driven by efficient and effective problem solving
You collaborate with all teams within MultiSafepay to arrive at the best answer/solution
You have an eye for identifying and implementing improvements to enhance the customer experience or internal procedures
Requirements
Exceptional communication and interpersonal skills, you get energy from customer contact
Speak and write English and Spanish other languages such as Dutch and Italian are a plus
Collaborative mentality and ability to thrive in a team-oriented environment
Proven problem-solving skills and ability to think outside the box
Experience in a customer service or support role is a plus
Interest in E-commerce, technology, APIs etc.
What do we have to offer?
Competitive salary based on your skills andexperience; additional privatehealth insurance
A varied job in a driven team with enthusiastic colleagues
Working in a rapidly growing knowledge company with a technical focus in the innovative E-commerce market
Growth opportunities within MultiSafepay by developing expertise in payments and the technical functions of our platform
Office in a great location near the beach of El Saladillo
Free Spanish classes and extra-office activities (cross-training, gym, etc.)
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