Customer Lifecycle Manager For Native Danish Speakers | (Hq-066)

Key Responsibilities: Customer Support: Respond to customer queries through phone, email, and chat, ensuring timely and accurate resolutions.Troubleshooting: Assist customers with product-related issues, providing clear solutions and escalating more complex cases when necessary.Customer Guidance: Provide guidance and information on company products and services, helping customers navigate through any issues.Case Management: Document and categorize all customer interactions, maintaining accurate records and tracking issues to ensure prompt resolution.Feedback Collection: Collect customer feedback and report common issues to help improve products and services.Collaboration: Work closely with other teams to ensure customer satisfaction and smooth internal operations.Requirements: Language Skills: Native Danish speaker with strong English skills (B2-C1).Communication Skills: Excellent verbal and written communication abilities.Customer Service Skills: Passion for delivering high-quality customer support.Problem-Solving: Ability to troubleshoot and resolve customer issues effectively.Organizational Skills: Strong attention to detail and the ability to handle multiple customer inquiries.Teamwork: Collaborative attitude and willingness to work with different teams to ensure a positive customer experience.Benefits: Competitive salary.On-site role with a supportive team in Malaga.Regular working hours with early finish on Fridays.Opportunities for career development and growth within the company.Training and continuous support to help you succeed in your role.
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