Customer Happiness Advocate (Remote - Finland, UK, Spain)Customer SupportFull-Time Anywhere in the World215 days agoCompany Description: Our mission at Trifecta Retail Ventures is to offer the most exciting way to discover and get brand-named merchandise while providing brands a powerful way to build brand awareness & increase sales without jeopardizing their pricing power. Our fun & exciting shopping platforms are used by millions of US shoppers. Our unique business model has allowed us to form strong partnerships with the world's leading brands and retailers like Walmart, who today use our platforms to move their inventory. You will be working for DealDash! Our largest company within the Trifecta Retail Family.About DealDash: DealDash is the world's largest provider of pay-to-participate auctions. Founded in 2009, DealDash continues to grow with more than 10 million registered shoppers and 92% of revenue coming from repeat buyers. In short, each bid raises the price by $0.01. The auction clock restarts from 10 seconds every time someone bids. If no new bids are placed before the clock runs out, the last bidder wins! DealDash differs from first-generation penny-auction websites in that losing bidders are given an option to purchase the item they had unsuccessfully bid on at a stated "Buy it Now" price and receive a refund on the credits used in the auctions.Job Description: Our Customer Support Specialists are spread across the globe to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team has the freedom to serve our customers the best way they know how (who wants to read from a script?). The team is made up of highly-motivated, analytical, and entrepreneurial professionals who work collaboratively to provide top-notch recreational shopping experiences for our customers.We challenge each other in an open and candid environment, no matter what our job title is, so that we may all grow and improve together. Our team is spread out over 10 countries with 13 nationalities. Every employee talks to customers every week, no matter what your function! We love our customers! 92% of our revenue comes from repeat buyers! (And we are still growing after well over a decade of business!)Our Values: We believe in:
- Putting the Customer first in everything we do
- Empowering small teams with lots of autonomy
- Making data-driven decisions
- Being candid, fair & honest
- Maintaining a flat meritocratic org structure
- Managing through social trust, not controlIf you feel our values match yours, then come and join the team!Responsibilities:As a member of the Customer Support team, you would be responsible for answering customer inquiries through email, chat, and phone.#J-18808-Ljbffr
