Customer Experience Transformation - Consultant

Customer Experience Transformation - ConsultantWe imagine and build experiences, products and businesses that disrupt the status quo, win hearts and realize the future.
frog is a leading global creative consultancy, part of Capgemini Invent. Partnering with passionate leaders and visionary entrepreneurs, frog applies creativity, strategy, design, and data to re-invent businesses, drive growth, and orchestrate customer centric transformation.
Together we strive to shape a regenerative future that is both sustainable and inclusive for businesses, people, and planet.
Role Overview: As an integral part of frog Customer First community within Capgemini Invent, you will help our clients towards transformations related to digital marketing, CRM and e-commerce strategy, as well as commercial and attention models, customer experience, brand and content. Your main responsibilities will be:
Work closely with the client to define requirementsDefine the strategy to be followed in implementationsDefine AS-IS, define requirements, manage expectations and needsDefend and present the outlined solution to the clients.Requirements: Bachelor's degree in Business Administration, Marketing or similarUp to 2 years of experience in strategic consultancyKnowledge of the development and implementation of CRM systemsKnowledge of commercial and/or attention modelsKnowledge of strategy definition for digital channels, omnichannel and e-commerceKnowledge of technologies around e-commerce platformsHigh or native level of competence in Spanish and English (at least C1)Willingness to travelAt Capgemini Invent we create the leaders of tomorrow, are you ready to take this next step with us?

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