Salary : £21,575 to £21,968 pro-rataWorking Arrangements : Part TimeHours of Work : 25 hours per week - Monday to Friday, 5 hours per dayStatus of Employment : PermanentThis post closes at 11.59 pm on the date specified.Berneslai Homes is a successful, award-winning social housing provider and employer, managing homes on behalf of Barnsley Council.You'll be joining us at a really exciting time as we're on an ambitious transformation journey and we've developed a number of new positions to make sure we have the right resources and people to fulfil our vision: Creating great homes and communities with the people of Barnsley.Our '3 Cs' values are at the heart of all we do here - we promise to always put the Customer first, have a Can do attitude to make change happen, and stay Curious to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.The Customer Engagement Assistant role: We have an exciting opportunity for you to join us as our Customer Engagement Assistant. As part of this varied role, you'll support the effective administration of our engagement service with a particular focus on supporting the Tenant Voice, Service Excellence Assessment Programme (SEAP), and Customer Panel activities. You'll help us listen to our customers and learn from what they are telling us!Are you able to work effectively as part of a team and have a positive attitude towards change, ensuring our customers are at the heart of all we do? If so, you could be exactly who we're looking for!Key duties and responsibilities of our Customer Engagement Assistant: Assist in the collation and preparation of regular communications and publicity for volunteers, tenants, staff, and board in respect of customer service and engagement.Support in coordinating customer events including booking venues, catering, and transport for our tenant volunteers.Provide administrative support to involved tenants and residents, to enable them to be actively involved.Provide answers to basic customer telephone and social media enquiries.What we're looking for in our Customer Engagement Assistant: 4 GCSEs A-C or equivalent level qualification.Ability to work effectively as part of a team.Ability to prioritise workloads ensuring tight deadlines and targets are met.Demonstrate a positive attitude to change.What you might be asking is, why work for us? We are proud to be an IIP Gold Accredited Organisation and we put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including:Agile Working PackagesExcellent Pension SchemeDiscounted Gym MembershipHealth & Wellbeing ChecksFantastic Training and Development OpportunitiesCVs will not be accepted.#J-18808-Ljbffr
