The Wise Seeker is the leading HR technology company in unbiased talent evaluation. With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence. We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results. Position: Customer Care Specialist with German Location: Remote / Work-from-Home in Serbia Employment Type: Full-time, Monday to Sunday with shifts between 9 AM and 11 PM Duties and Responsibilities Exceptional Customer Service: Provide prompt and efficient responses to customer inquiries through phone, email, and live chat, ensuring overall satisfaction. Issue Resolution: Research and resolve customer issues using internal and external documentation, maintaining a high standard of service. Documentation Routing: Document all interactions according to standard operating procedures and route calls to appropriate resources when necessary. Trend Analysis: Identify and communicate emerging trends in customer inquiries, providing feedback to internal teams for continuous improvement. Quality Adherence: Maintain adherence to protocols, KPIs, and quality guidelines established by the client, ensuring consistent service delivery. Team Collaboration: Engage with team members and supervisors to foster a positive team atmosphere and efficiently resolve customer issues. Requirements Language Proficiency: Fluent in German (both verbal and written), with strong communication skills. Residency: Must reside in Serbia and have the legal ability to work without the company's support. Customer Support Experience: Familiarity with customer support software (e.g., Zendesk, Slack) and previous experience in customer or technical support, especially in a help desk role. Background Check: Must be able to pass a background check. Independent Collaborative: Strong ability to work independently and as part of a remote team, with excellent problem-solving skills. Adaptability: Comfortable with process changes and able to demonstrate flexibility in work practices. Technical Skills: Proficient in PC-based applications and internet navigation (e.g., Microsoft Office). What We Offer Competitive Salary: Excellent remuneration package based on experience, skills, and performance. Indefinite Contract: Job security with a long-term commitment. Comprehensive Benefits: Private health and life insurance included. Remote Work: Enjoy the flexibility of working from home in Serbia. Positive Work Environment: Join a dynamic and creative team with a supportive atmosphere, backed by positive employee reviews. Professional Growth: Access to guidance and tools to help you reach your full potential. LI-YM1