In collaboration , we are partnering with a highly-rated BPO to recruit experienced German-Speaking Customer Care Specialists for a fully remote position based in Bosnia Herzegovina. These specialists will support the customers of an established e-commerce brand, ensuring a smooth and professional customer experience. Position : Customer Care Specialist with German Location : Remote/work from home in Bosnia Herzegovina Employment Type : Full-time Duties and Responsibilities Customer Assistance : Provide timely, technical-based customer support through voice, chat, and email. Customer Experience : Deliver an outstanding experience with each customer interaction. Documentation : Accurately record each customer interaction in a dedicated CRM system. Team Collaboration : Engage with internal team initiatives, provide feedback, and support colleagues to promote cohesive solutions. Requirements Language Skills : Proficient in German (C1 level or higher) and English (B2 level or higher). Residency : Must reside in Bosnia Herzegovina and have legal work eligibility. Experience : Background in customer support or technical support, particularly within help desk or IT functions. Background Check : Willingness to complete a background check. Team and Independent Work : Able to work autonomously and as part of a remote team. Problem Solving : Strong analytical, problem-solving, and critical-thinking skills. Adaptability : Flexible with process updates and information changes. Technical Proficiency : Competent with PC-based internet and software applications (e.g., Microsoft Office). Offer Competitive Salary : Based on experience, skills, and performance. Indefinite Contract : Long-term, secure employment. Working Hours : Monday to Friday, 09 AM - 05 PM. Positive Work Environment : Join a friendly, creative team with excellent employee satisfaction. Career Development : Receive guidance and tools to reach your full potential in a supportive atmosphere. This role is ideal for customer care professionals fluent in German and English, ready to work in a dynamic, remote team supporting a major e-commerce brand. Join a company with an outstanding reputation for employee satisfaction and career growth.