David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia. The successful candidates would support customers of an e-commerce brand. Position: Customer Care Specialist with German Location: Remote/work from home in Slovenia Employment type: Full-time DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; Navigate internal and external documentation and resources to provide world-class service; Identify and escalate priority or unresolved issues to appropriate internal teams; Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; REQUIREMENTS: Ability to effectively and correctly communicate verbally and in written format in German (C1 level) and English (B2) Residing in Slovenia and being able to take on a job legally without the company's support Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues Experience in Customer Support, and technical support, especially with a help desk or other IT functions Ability to go through a background check Strong abilities to work independently and as a remote team player Problem-solving and critical thinking skills Adaptable and flexible, demonstrating abilities to work with process and information changes Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office) OFFER: Excellent remuneration package based on experience, skills and performance Indefinite contract Private health and life insurance Fully remote work from Slovenia A dynamic and creative team with a positive and friendly atmosphere Good work environment - the employer can show off great reviews from their employees Guidance and tools to reach your full potential