.You Lead the Way. We've Got Your Back.: With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard, and feels like they belong. Join Team Amex and let's lead the way together.As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day—from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world-class, customer-first service.How will you make an impact in this role?Build meaningful relationships with our customers by offering custom solutions and negotiating a positive outcome for the Customer and American Express.Uphold the Data Protection and Privacy Act for our Customers.Update systems accurately and efficiently.Identify process gaps and raise issues to leadership.Prioritize to adapt to the ever-changing environment.Be a great teammate and solution-oriented.Minimum QualificationsFluent in French - written and oral skills.Demonstrate personal excellence by remaining positive in difficult situations.Navigate multiple systems and digital tools to service our customers.Preferred QualificationsMin intermediate English and/or Spanish desirable.Experience with French Anti-money laundering regulations.Customer service experience in French market desired but not crucial.Results-oriented and KPI-driven performer.Display a passion to serve by delivering outstanding service in every interaction with our customers.The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.Strong interpersonal, communication, and listening skills.Strong verbal and written communication skills.Assertiveness to handle difficult conversations.Excellent negotiation, influencing, and resourcefulness skills.Proactive, analytical, and problem-solving skills with strong attention to detail.Outstanding organizational skills
