Our mission?
Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping, and spend management tools.
Thanks to its innovative product, highly reactive 24/7 customer support, and clear pricing, Qonto has become the leader in its market.
Our journey: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 500,000 customers.
Thanks to our wonderful team of 1,600+ Qontoers, we also made it to the LinkedIn Top Companies French ranking!
Our values: Customer focus | Prioritize customers in everything you do Ownership | Own your part, get things done Teamwork | Make (team)work easy Mastery | Continuously raise the bar Integrity | Always do what's right, and respect people Our beliefs: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive.
We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents.
Join us in building a workplace that celebrates diversity and individuality.
Join our dynamic Account Usage team in Barcelona as a Customer Care Officer to help Qonto deliver exceptional service to our growing client base.
Working closely with Marc, our experienced Customer Care Senior Team Lead, you'll play a crucial role in handling customer requests and contributing to the continuous improvement of our services.
As a Customer Care Officer at Qonto, you will: Manage customer support tickets related to billing, funding, account closures, and accounting functionalities.
Collaborate with various departments including Product, Marketing, and Operations to resolve complex issues.
Participate in team meetings to review KPIs, analyze cases, and imagine new proposals to solve identified problems or to improve customer experience.
Provide empathetic and efficient customer service, maintaining high standards of quality along with a high customer satisfaction score of 4.7/5.
What you can expect: Join a supportive and agile team of 6 members, balancing the workload between the Paris and Barcelona offices.
Integrate a fast-growing fintech company at the forefront of business banking solutions in Europe, with more than 1,600 employees from 75 different nationalities.
Learn and use cutting-edge internal systems and customer service platforms such as Zendesk and Notion.
About your future manager: Marc Chauvin, your future manager, has been with Qonto for 3.5 years and started in the same position they're now recruiting for.
They focus on creating a positive team atmosphere while maintaining high standards.
Marc holds weekly one-on-one meetings with each team member, providing continuous support and guidance for your professional growth.
About You: Experience: 1-2 years in customer-facing roles, not necessarily in customer service.
Language: Excellent written and verbal communication skills in French, with fluency in English.
Analytical: Strong problem-solving abilities to break down complex cases.
Customer-centric: You show empathy and adapt your speech according to your customers' needs with patience and a genuine desire to help our clients.
Adaptable: Quick learner who can work in a fast-paced, evolving fintech environment.
Team spirit oriented: You collaborate with your team members to succeed together, knowing you can count on each other.
At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist.
Apply regardless of the boxes you tick!
Who knows?
You may have the missing piece of the puzzle we've been searching for all along.
Perks: A tailor-made and dynamic career track.
An inclusive work environment.
Offices in Paris, Berlin, Milan, Barcelona, and Belgrade.
Tailor-made remote work policy depending on the job you apply for and where you live.
Competitive salary package.
A meal voucher.
Public transportation reimbursement (part or global).
A great health insurance (depending on the country).
Employee well-being initiatives: access to Moka Care to take care of your mental health and great offers for sports and wellness activities.
A progressive disability and parenthood policy as part of our commitment to the Parental Act (1 in 6 of Qonto employees is a parent!)
and childcare benefits with selected partners.
Monthly team events.
Our hiring process: Interviews with your Talent Acquisition Manager and future managers.
A remote exercise to demonstrate your skills and give you a taste of what working at Qonto could be like.
On average, our process lasts 20 working days and offers usually follow within 48 hours.
To learn more about us: Qonto's Blog | Muy Pymes | Forbes.es | Europa Press To know how your personal data will be processed during your application process or to request its deletion, please click here.
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